Find answers to some of our most commonly asked questions.


There is step-free access to the Skinesis Clinic. Wheelchair access is available daily between 10am and 7pm via the lift at the rear of the property.
Arrival time
Please arrive 10 minutes prior to your treatment to complete essential consultation details. Please be advised that late arrivals will result in a reduction of treatment time.
Cancellation policy
Please note that there will be a 100% charge will be levied for any treatment not cancelled at least 48 hours prior to your appointment.
For treatments, children aged between 14-16 years must be accompanied by an adult. Young adults aged 16-18 years must have written consent from a guardian. We politely ask that children below the age of 14 are not brought into the Skinesis Clinic
Health conditions
Kindly advise us of any health conditions, allergies or injuries which could affect your choice of treatment when making your reservation.
We politely ask that pets are not brought into the Skinesis Clinic.
We tailor our facials for expectant women or nursing mothers. Please allow our reception team to guide you in selecting suitable treatments during this special time.
Scheduling an appointment
To book an appointment, or to make an enquiry into the services we offer, please contact us on +44 (0) 207 589 9585 or email us on clinic@sarahchapman.com